TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

ENVY Beauty a.k.a “the Company” provides its services to a customer subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when a customer uses any the Company service, they will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, as they are incorporated into this Agreement by this reference. The Company reserves the right to change this site and the terms and conditions at any time and without notice.

ACKNOWLEDGEMENT

ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE (henceforth referred to as “THE SITE”) INDICATES THE AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT. USER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE BY USING THE SITE. PLEASE READ THE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING AN ORDER TO ENSURE COMPLETE UNDERSTANDING.

USE OF SITE

Subject to the terms and conditions of this Agreement, the Company hereby grants a customer a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on the internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by the Company in advance.

Except as permitted in the paragraph as above, a customer may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by the Company in writing. A customer may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by in advance. The Company reserves the right to refuse service, terminate accounts, and cancel orders at its discretion and without limitation. The aforementioned may occur if the Company believes the customer’s conduct is harmful to the Company’s worldwide interests.

A customer shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under contiguous or non-contiguous United States or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan Horses or other harmful code or properties. A customer is solely responsible for protecting the security and confidentiality of the password and identification assigned to a customer. A customer shall immediately notify the Company of any unauthorized use of the password or identification or any other breach or threatened breach of this Site's security.

Additionally, the Site and any information or content on the site, is provided "as is," with all faults. The Company makes no representations or warranties of any kind, whether express or implied, with respect to the Site or content or information available on or through the Site. Except as otherwise provided under applicable laws, neither the Company nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the Site or any other web site linked to the Site. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages the customer or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if the Company is notified in advance of the potential for any such damages.

REVIEWS AND COMMENTS

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that a customer submits or posts to the Site and/or provides the Company, including without limitation, ideas, know-how, techniques, questions, reviews, comments, photos, videos and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and the Company shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of the Company and shall not be returned to a customer.

In addition to the rights applicable to any Submission, when a customer posts comments or reviews to the Site, a customer also grants the Company the right to use the name that a customer has submitted with any review, comment, or other content, if any, in connection with such review, comment, or other content. Any comments of a derogatory nature shall not be posted and will be considered a misuse and abuse of the site. In addition to, excessive posts of this nature may result in the deletion of the account. A customer shall not use a false email address, pretend to be someone other than the self, or otherwise mislead the Company or third parties as to the origin of any Submissions or Content. The Company may elect to, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

INTELLECTUAL PROPERTY

All text, graphics, button icons, images, video clips, and software (collectively and non-collectively, Content), belongs exclusively to the Company. All software used on this Site (the Software) is the property of the Company. The Content and Software are all protected by contiguous or non-contiguous United States and International Copyright Laws.

PRIVACY POLICY

 

Please review our Privacy Policy, which also governs the visit to this Site, to understand our practices. Our Privacy Policy is available here: http://ENVY Beauty.com /pages/privacy-policy

INTERNATIONAL ACCESS

 

This Site may be accessed from countries other than the contiguous or non-contiguous United States. This Site may contain products or references to products that are not available outside of the contiguous or non-contiguous United States. Any such references do not imply that such products will be made available outside the contiguous or non-contiguous United States. If a customer access and use this Site outside the contiguous or non-contiguous United States a customer are responsible for complying with the jurisdictional laws and regulations of the contiguous or non-contiguous United States.

DISCLAIMER AND LIMITATION OF LIABILITY

THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. THE COMPANY DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY TO A CUSTOMER FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED THE AMOUNT OF TOTAL CHARGES TO ONE SINGLE PAID INVOICE OR ONE SINGLE PAID ORDER COMPLETED BY THE COMPANY, LEGALLY APPLICABLE DISCOUNTS APPLIED ON THE PAID ORDER.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. A customer acknowledges the Company is not responsible for the operation of, or content located on or through any such other site.

TYPOGRAPHICAL ERRORS

In the event product costs or any fees are listed or charged at an incorrect price (as determined by the Company), the Company shall have the right to refuse or cancel any such orders placed for incorrect pricing. The Company has the right to refuse or cancel any such orders whether or not the order has been confirmed and the credit card charged. If the credit card has already been charged for the purchase and the order is canceled, the Company shall immediately issue a credit to the credit card account in the amount of the charge.

PRODUCT PRICING

Prices for products offered by the Company may change at any time, and the Company does not provide price protection or refunds in the event of a price reduction or promotional offering.

APPLICABLE LAW

This site is created and controlled by the Company in the state of California. As such, the laws of the state of California and the United States of America will govern these disclaimers, terms, and conditions. The legal Jurisdiction will be Los Angeles, California.

SEVERABILITY

If any of these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining provision.

PRODUCT REGISTRATION

In order for an item to be eligible for a Warranty Replacement, a customer must register the product /pages/product-registration. Products purchased through the Company are automatically registered. Products purchased through outside vendors must be registered through the Company and require valid proof of purchase.

POLICIES AND PROCEDURES

Refund Policy

International & Domestic

All sales using coupon codes or any other discounts are non-refundable. This includes items purchased through “Flash Sales”, or any other promotional programs. However, an exchange may be permitted for these orders within 30 days of purchase.

Orders placed without coupon codes or any other discounts are eligible for a refund within 30 days of purchase if the item is unopened and unused.

This policy does not include Hair Care products or accessories. All Hair Care products and all Accessories are ineligible for a refund at any time. Items returned for a refund will be returned to sender or disposed of, and a refund will not be issued for returned items.

The customer is responsible for costs, including taxes and duties that may arise, for shipping item to the Company for a refund. Additionally, the Company is not responsible of items that are not confirmed to be delivered to returns department or are lost in transit. (For damaged or defective items, see 30 Day Guarantee)

All Request for refunds are processed through the Site and not at any retail locations. To request instructions for any process, including a refund, send email to: support@ENVBeauty.com

All Request for refunds are processed through the Site and not at any retail locations. To request instructions for any process, including a refund, send email to: support@ENVBeauty.com

EXCHANGE POLICY A.K.A. “GIFT A FRIEND OPTION”

 

Domestic Orders

Applicable for Orders shipped to the contiguous US or Canada only

To qualify for this option, a customer must notify the Company within 90 days of placing the order they wish to exchange the item originally purchased. If qualified, customer will be able to keep the item purchased, and to purchase another item for equal, lesser, or greater value at a special price.

LIMIT 1 EXCHANGE PER ORDER.

THIS OPTION IS CURRENTLY NOT AVAILABLE FOR INTERNATIONAL ORDERS.

The fees due are based on the new item selected for exchange. The Exchange fees (including shipping costs) are as follows:

Curling Wands   $39.00

Flat Irons             $49.00

Dryers   $59.00

Styling Sets         $69.00

All Request for exchanges are processed through the Site and not at any retail locations. To request instructions for any process, including an exchange, send email to: support@ENVBeauty.com

30 DAY GUARANTEE

Applicable for Orders shipped to the contiguous US and International Orders

The Company styling tools are manufactured to the highest standards of quality and are warranted against defects in material or workmanship for 90 days from the date of receipt of items from the Company. This policy only valid for items purchased through the Company or through an authorized reseller (with valid proof of purchase). This replacement item will be at no additional cost of the exact item (without any related fees or costs incurred or paid by customer). A customer must inspect their purchase immediately upon receipt, and if any defect is noticed, the customer must notify us within 30 days of receipt from the Company.

IN SOME CASES THE COMPANY MAY CHOOSE TO ISSUE A REFUND INSTEAD OF PROCESSING A REPLACEMENT.

This policy does not apply to:

Reasonable wear and tear or cosmetic damage.

Damage due to accidents, misuse, physical force, improper operation.

Mishandling, neglect, fire, heat, water, humidity, liquids, or other intrusion.

Products that have been repaired, altered, or modified by anyone.

Products requesting to be returned without valid proof of purchase.

Defects reported outside of the 90 day guarantee timeframe may be eligible for replacement under the Limited Manufacturer’s Warranty. All items are to be used within the methodology as the products were designed. Any outside use of these methodologies voids any product warranty, any implied product warranty, or replacement of the product. . All Request for replacements are processed through the Site and not at any retail locations. To request instructions for any process, including a replacement, send email to: support@ENVBeauty.com.

LIMITED WARRANTY

Domestic Orders

Applicable for Orders Shipped to the contiguous US or Canada only

Items reported to the Company as damaged or defective outside of 30 days past receipt of the item from the Company, are eligible for a Limited Warranty Replacement. Only orders shipped to the US or Canada are eligible under this policy. Under the Warranty Replacement Policy, a customer is allowed unlimited replacements a reduced cost. This policy excludes Hair Care Products and Accessories.

PRODUCTS RETURNED TO THE COMPANY FOR REPLACEMENT WITHOUT A COMPLETED WARRANTY REPLACEMENT FORM WILL BE REJECTED AND RETURNED TO SENDER.

The Limited Warranty Replacement Fees are as follows:

Flat Irons             $19.99 Mail In, $29.99 Online Quick Pay

Curling Wands   $19.99 Mail In, $29.99 Online Quick Pay

Dryers                   $29.99 Mail In, $39.99 Online Quick Pay

Discontinued Items

If a customer wishes to replace a discontinued item, the Company will replace the item with the most comparable item currently available. If no equivalent product is available, the Company will contact the customer to discuss the next steps and may issue a refund or credit in the amount of the original amount paid, less any discounts given at the time of purchase of the item.

Substitution Requests

The Company will replace any item found to be defective with the same item or most comparable current item. The Company will not accept requests for substitutions or upgrades in exchange for money.

Expired Warranty

If the item is out of warranty at the time a replacement is requested, the replacement request will be rejected and/ or the item will be returned directly to the customer with a letter confirming the expired warranty.

OUR ADDRESS

 

All requests in writing must be sent to:

14141 Covello St. #5B

Van Nuys, CA 91405

COUPON USE

In addition to all policies stated in the Company’s Terms and Conditions and website, all orders placed on the Site are also subject to the Company's Rules of Use.

The Rules of use are as follows:

Terms of Coupon Codes are subject to change at any time without notice.

Vouchers, coupons, and discount codes do not have any cash value and are not interchangeable.

Only one discount (coupon, voucher, or promotion price) may be used per order.

Vouchers are only valid for single use, even if not used for the full promotional value.

Coupons cannot be combined with other coupons OR any other discounts

Coupons cannot be applied towards promotionally priced items

Errors or misprints on Coupons will not be honored

Deliberate misuse of Coupon Codes will result in the order being cancelled

If an order placed that does not meet these guidelines, it will be cancelled & refunded.

USE OF TOOLS BY MINORS

All products sold by the Comany are intended for use by adults over the age of 18 and are not intended for sale to, purchase by, or use by minors. If permission is granted from a parent or guardian to use any product sold by the Company, the parent or guardian agrees to be solely responsible for the use or misuse of the product by the minor child.

DUTIES AND TAXES

 

This is only done for eligible applicable countries outside of the U.S. Orders shipped outside of the United States are be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment is subject to such import taxes, customs duties and fees, which are estimated once an order is placed or once the shipment reaches the recipient’s country. These taxes and fees are subject to change at any time at the discretion of the authority for the destination country. The Company has no control over setting these charges.

When ordering from the Company, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additionally, the recipient is responsible for assuring the product can be lawfully imported to the destination country. The payment of estimated import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped. The Company will calculate an estimate for the amount due for customs duties, taxes and fees at the time of checkout. This estimate will be seen on the invoice as "Estimated Duties and Taxes"

ESTIMATED DUTIES & TAXES CHARGES

 

To allow for convenient checkout and to ensure successful receipt of products for international customers, the Company will calculate an estimate for the amount due for customs duties, taxes and fees (referenced on invoice as "Estimated Duties and Taxes"). The Estimated Duties and Taxes are an estimation of the taxes and duties that may apply. If the estimated Duties and Taxes amount the customer has paid are insufficient to cover the actual amount charged, the customer will not be billed for the difference.

Note: The above terms also apply to the shipment of any replacement product that might be shipped if there's an issue with the original shipment. If a customer returns a product to us, the customer will be the exporter from the original shipping destination responsible for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.

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